Privacy Policy 

 
1. Introduction

At Aurora, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, request a quote, or use our cleaning services.

 
2. Who We Are

Aurora is a cleaning service company based in Helsinki, Finland, providing residential and commercial cleaning in Helsinki, Vantaa, and Espoo.

 
3. What Information We Collect

We may collect the following personal data when you interact with our website or services:

  • Full name

  • Phone number

  • Email address

  • Address or service location

  • Type of service requested

  • Preferred contact time/date

  • Any additional information you provide via forms or messages

We may also collect technical information (via cookies or analytics tools):

  • IP address

  • Browser type and version

  • Pages you visit and time spent on them

  • Device type and operating system

 
4. How We Use Your Information

We use your information to:

  • Respond to your inquiries or quote requests

  • Contact you by phone, email, or WhatsApp to follow up

  • Deliver the cleaning services you request

  • Improve our website and customer experience

  • Run advertising and remarketing campaigns via platforms like Google Ads or Facebook

 
5. Lawful Basis for Processing

We process your data under the following lawful bases:

  • Consent: When you submit a form or accept cookies

  • Contract: When you request a service from us

  • Legitimate interest: For analytics, customer support, and marketing

 
6. How We Share Your Data

We do not sell your data. We may share it with:

  • Our internal cleaning staff and customer service team

  • Trusted third-party service providers (e.g., email providers, CRM tools, web hosting, Google Ads)

  • Authorities, if required by law

 
7. Cookies

We use cookies to analyze site traffic, remember your preferences, and improve our services. You can manage cookie preferences via your browser settings or through a cookie banner (if implemented).

 
8. Your Rights

Under the GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw your consent at any time

  • Lodge a complaint with the Finnish Data Protection Authority at tietosuoja.fi

To exercise your rights, please contact us at:
 policy@auroraresidential.com

 
9. Data Retention

We keep your data only as long as necessary for the purposes described, or as required by Finnish or EU law.

 
10. How We Protect Your Data

We take appropriate technical and organizational measures to keep your data safe, including secure hosting, encryption, and access controls.

 
11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “last revised” date.

Last Updated: 23/07/2025

 
12. Contact Us

If you have questions about this policy or your data, contact:


policy@auroraresidential.com

093 158 8438

Aurora Residential Oy – Cleaning Service Agency – Liusketie 9d 37, 00710 Helsinki Finland