Privacy Policy

1. Introduction

Aurora Residential Oy ("Company", "we", "our", or "us") operates the auroraresidential.com website and cleaning service platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect on our site includes:

• Personal Data: Name, email address, phone number, address, and payment information
• Service Data: Cleaning preferences, appointment history, and feedback
• Technical Data: IP address, browser type, and usage analytics
• Profile Photos: Optional profile images for cleaner identification

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the site to:

• Provide, operate, and maintain our cleaning services
• Process payments and send invoices
• Send marketing and promotional communications (with consent)
• Respond to your inquiries and customer service requests
• Monitor and analyze service usage and trends

4. Disclosure of Your Information

We may share information we have collected about you in certain situations:

• With service providers who assist us in operating our website and conducting our business
• By Law or to Protect Rights: When we believe the release of information is necessary to comply with the law
• Third-Party Service Providers: Payment processors, cleaning professionals, and support staff

5. Security of Your Information

We use administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at support@auroraresidential.com.